When may I book a course?You are required to complete your course by the date as specified by the court with the provider of your choice at the court hearing.  It is recommended that you allow yourself time to complete this course in advance of your course completion date which was set by the court, to allow for some flexiblility if required.

Within 2 weeks of the court hearing we shall receive your referral.  As soon as this is processed by us you will be sent a letter via email from us to advise how to book onto the course.  The courses can be booked  via website or you can speak to the customer services team.

If you do not receive any further information, please do not hesitate to contact us immediately on 0333 772 1707.

The court will confirm to you the date to which you must complete the course by.  This is non negotiable and there are no exceptions.  It is your responsibility to arrange and attend the course within the strict time constraints.

Weekends and Mid week days are covered over 3 days over 3 weeks for a total of 16 hours contact time, excluding breaks

Breaks and refreshments are provided however you must provide your own lunch.  It is advised that you bring your lunch to the venue as break times are quite short.

For online courses the breaktimes are short, 10 mins break at 11am then 20 mins at lunch and another 10 mins at 2.15pm

You are to provide a valid I.D each day to the course for the course registration.  Also bring reading glasses if required.  YOU MUST ALSO PROVIDE YOUR OWN FACE MASKS WHICH MUST BE WORN WHILST INSIDE THE TRAINING ROOM AND DURING THE TEMPERATURE CHECKS

You have an option to pay for the course over 3 instalments. The first instalment will be to secure the booking followed by 2 monthly payments.  This cannot be offered if you are attending a course within 60 days.  There is a £20.00 surcharge to the cost of the course 

Please make every effort to attend the course 15 minutes earlier than the start time for identity checks and registration.   We cannot accept any one attending late on this course this also includes returning late after the break times.  If you have an emergency and cannot attend one of the training days call office on 0333 772 1707 to arrange an alternative dates.  This will be subject to an additional charge. 

Please call the office to discuss at your earliest convenience.  For example, sickness, funerals and jury service:

We may request evidence to support your circumstances and we will make every endeavour to assist in arranging an alternative date on the provision that your have time to attend, as you will need to be mindful of the court completion date.  This will also be subject to additional fees please contact the office to discuss

You may be entitled to a reduction period of up to 25% off your disqualification period.  This will be agreed at court at the time of your court case.  If this has been misplaced please contact the sentencing court.

Please refer to the court documentation sent to you by your court.  This will state the reduction.  You must apply for your licence towards the end of your ban,  60 days prior to your new driving date you will need to re-apply.  For high risk offenders this will be 90 days prior to the new driving date (to allow the DVLA to arrange a medical, please refer to the high risk offender tab for more information)*

* For all applications for 2021 and 2022 please see note on the home page as the DVLA currently are experiencing delays so the application time has changed.

Please call the office to discuss to arrange an alternative course at a later date.  If the course is within 30 days you do not have the option to alter the course. if you have already attended day 1 and cannot attend the next training day please note: courses need to be attended in day sequence.  If you are unable to attend day 2 of a 3 day course you cannot attend day 3 and cover day 2 after out of sequence.  You will need to contact the office and re-arrange the remainder of the course.  This will be subject to an additional fee.

Yes, Please call your selected provider to transfer the referral order to us via email.  You may then call our office to secure your booking once the referral has been received.

Yes, please ask us to send the referral back to court so they can send the referral  on to your new provider.  Please note if you are beyond your cooling of period of 14 days there will be no refund and you will not be able to transfer provider unless for exceptional circumstances which will need to be discussed and agreed with ACE Driver Safety LTD.

Please contact the office for any additional support required.  We  ensure our venues are accessible to all and have lifts.  Please check with the office to ensure the venue meets your requirements prior to booking.  We would like support all that attend, however you will need to understand English and have the ability to fill in paperwork in English.  

You will need to have a basic level of English.  You are able to bring your own interpreter at your own cost as long as they are fluent in both languages. Please ensure you contact the office for permission to bring the interpreter, as we will need to ensure there is adequate space on the course.  Please ensure the interpreter is a minimum of 18 years old.

A certificate of Completion will be sent to you within 10 days of the course completion via email or by post if preferred.

You may be entitled up to 25% of your total disqualification period.  You would be notified of your discount at the time of your court hearing.

You will receive your license back to you prior to your new driving date.  You will need to re-apply for your license 60 days before your new driving date.  Please ensure you do not drive until the actual driving date and only when you are in possession of your driving license.

For high risk offenders, you will need to apply for your license earlier at 90 days prior to the new driving date.  This is to allow time for you to attend the medical, please refer to the information on the high risk offender tab.  * Please see note on home screen.

There are some providers who offer a discount on car insurance once you can provide a certificate of completion. We have a reputable insurance company who are willing to discuss your driving history and  to search for the most competitive price for your car insurance renewal. This information will be shared with you whilst attending the course.

No medical is required unless you are a high risk offender.  Please refer to the High Risk Offender tab for further information.  If you are a high risk offender it is in your interest to attend this course early in the process, as we look at 'making better choices' in our lifestyle and drinking habits and this can help for the medical which you will need to attend.

You will be sent a notice of non-completion if you fail to complete the course upon expiry of the court completion date.  You would of exceeded the time allowed to complete the course and therefore you are no longer entitled to a reduction on your ban. Therefore you must serve the full disqualification period.  Your court will also be notified of your non-attendance.  

You can obtain a refund within your cooling off period of 14 days, thereafter please refer to our terms and conditions of service.